After putting in her email for a password reset, the process is asking for her game serial code in order to get a password reset? We bought the game almost 6 years ago, and that email is long gone. So, instead of playing GW2 tonight, we have to wait for our support ticket to be handled, which may take days.
Es können nur Guild Wars 2 Accounts wiederhergestellt werden. Hier sind die Bedingungen für eine Wiederherstellung eures Accounts: Eine Account-Wiederherstellung wird NUR für Accounts angeboten, die durch einen Unberechtigten kompromittiert (z. B. gehackt, gestohlen etc.) wurden. Accounts, die von Ingame-Scamming, irrtümlichen
During this beta there is no installer, so use these directions to manually download and copy Guild Wars 2 to a folder on your hard drive. Download the Guild Wars 2 executable file. If prompted, be sure to click “Save” or "Save As,” not “Run”. Copy the executable file from the location where you downloaded it, typically your Downloads

Errors starting with 11 are caused by problems with your password. You need to contact support via ticket. There is a chance your account has been breached. Why didn't you check your account when you received that email?

My brother is having this exact same issue, two weeks later. Kind of ridiculous that the page is still broken. I even attempted to reset for him on my pc and have the same issue. He is attempting to do a support ticket but this shouldnt be necessary for something as simple as a password reset
I was going to reDL gw2 last night to play with a friend but the site was all messed up and I couldn't reset my password which I've forgotten. I put in my email and click the "Reset Password" button, but the page it brought me to was blank and I never received an email. I chalked this up to the site being messed up and went to bed.
OTei.
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    • guild wars 2 can t reset password